How do I use the home page of the Service Cloud Admin Console?
Service Cloud is the Canvas Support ticketing system. As a Field Admin, you will see a table of your cases when you log in.
View Home Page
The Service Cloud home page consists of a few elements:
- Global Navigation 
- Search Tool 
- Create a New Case , Reports , and Dashboard  buttons
- Cases Table 
View Global Navigation
View Search Tool
To search for a case or user, enter the case number or user into the Search Cases and Users... field  and click the Search button .
Create New Case
To create a new case directly in Service Cloud, click the Create New Case button.
To view your reports, click the View Reports button.
Reports can also be accessed from the Global Navigation Menu.
To view the dashboard, click the View Dashboard button.
The Dashboard can also be accessed from the Global Navigation Menu.
View Cases Table
The Cases table provides links to new, open, pending, on hold, and solved cases. Learn more about Service Cloud cases.
View New Cases
The New Cases tab gives you an overview of your cases including the Case Number, Status, Subject, Case Creator, Case Owner, Date/Time Opened, and Account . You can search for a case using the Search field and sort the table columns .
View Key Links Tab
The Key Links tab will provide you with helpful links to help find answers.
View Settings Tab
The Settings tab allows you to update the time zone for your account.
To change your time zone, select your desired option from the drop-down menu  and click the Update button .