How do I view a report in Service Cloud?
Service Cloud reports allow you to view statistics pertaining to your institution including Canvas components reported by users, case creation, case escalation, case status, and requester role. Report information can be adjusted by related categories and time frame.
Note: Currently, Field Admins can only view existing reports. If you would like to create a one-time custom report that is not included in the list, contact your Customer Success Manager to learn if this is possible.
From the Service Cloud home page, click the Reports link  or the View Reports button .
Click the name of the report you would like to view.
View your selected report information . You can adjust the information visible in the report by changing Report Options  then clicking the Run Report button .