What should I do if I can't record video comments with my webcam?

Follow these steps before submitting a ticket.

Troubleshooting Step 1

  • Go to your Assignment
  • Click Submit Assignment
  • Choose Media tab
  • Click Record Media Comment
  • Choose Webcam from the left
  • In the black box where the picture should appear, right click and choose Settings
  • On the Privacy tab, click Allow and check the box for Remember
  • Click Close
  • Select your webcam from the drop-down menu
  • Click Record

Troubleshooting Step 2 (if necessary)

Go to your assignment and pull up your media webcam window.

The first thing is to check the drop-down menu and choose your webcam from the options.

If your camera is chosen, please try the following:

  • Right click on the black webcam window on the right
  • Choose Settings
  • Remove the check mark next to Remember (no check mark present, skip to below)
  • Close out of the Flash settings box and logout of Canvas
  • Log in and try your webcam again

No Checkmark Present:

  • Empty your browser cache
  • Empty your browser cookies
  • Restart your browser
  • Log in to Canvas and try webcam again

If No Camera Appears - Black Box:

  • Click Record Media Comment from your assignment
  • Choose Webcam from the left
  • Click Allow on the Flash Player pop-up box, if the box does not appear, skip to next step.
  • Right click on the black webcam window on the right
  • Choose Settings
  • Click the bottom tab that looks like an eye in a monitor.
  • Put a dot next to Allow
  • Put a check mark next to Remember
  • Click the bottom tab that looks like a webcam (far right tab)
  • From the drop-down menu choose USB Video Class Video
  • Close out of the Flash settings box, your webcam should be working

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Please let us know if any information in this lesson appears to be incorrect in terms of Canvas functionality only (please do not submit feature requests here). This is not a help site, and submitted comments cannot be answered. If your Canvas course/account is having trouble completing any of the tasks outlined in this lesson, please contact Canvas Support by submitting a HELP TICKET via the Help Link within Canvas or emailing support@instructure.com. Thank you.

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