How do I reset my password?
Canvas recently introduced a new page design called the New Canvas User Interface (UI). Depending on your Canvas view, your institution login page and Canvas page designs may vary from the images shown in this lesson. However, the functionality and location of the components remain the same.
If you created your own Canvas account, you can reset your password through a link in the password request email.
If your login credentials were provided to you by your institution, you will not be able to reset your Canvas password on your own. Additionally, if you log in to Canvas using your institution's authentication system, you can only reset your password through your institution's website. If you request a password reset and the email does not have a password reset link, it will include your Canvas email address and the institution that provided you with your password. Contact the system administrators at your institution about changing or verifying your password.
Note: If you can log in to Canvas and want to change your password, please visit the How do I change my login password? lesson.
If you enter your email address and never get a password reset email, review the following password tips.
- Have you typed your email address correctly? Sometimes email addresses can be misspelled.
- Are you accessing the correct Canvas URL? You will not get the reset email if you are trying to reset your password on a site where you are not enrolled (such as canvas.instructure.com instead of myinstitution.instructure.com).
- Is your Canvas email sponsored by your institution? If your mail email address is part of a campus firewall system that blocks emails from mass senders, you won't be able to receive the email. Contact your institution's IT department for assistance.
- Are you the owner of your email address? If your email address is owned by someone else and you can't receive email for that address, you won't be able to get the reset email. Contact the owner of the email address for assistance.