How do I reset my password?

If you created your own Canvas account, you can reset your password through a link in the password request email.

If your login credentials were provided to you by your institution, you will not be able to reset your Canvas password on your own. Additionally, if you log in to Canvas using your institution's authentication system, you can only reset your password through your institution's website. If you request a password reset and the email does not have a password reset link, it will include your Canvas email address and the institution that provided you with your password. Contact the system administrators at your institution about changing or verifying your password.

Note: If you can log in to Canvas and want to change your password, please visit the How do I change my login password? lesson.

Email Errors

If you enter your email address and never get a password reset email, review the following password tips.

  • Have you typed your email address correctly? Sometimes email addresses can be misspelled.
  • Are you accessing the correct Canvas URL? You will not get the reset email if you are trying to reset your password on a site where you are not enrolled (such as canvas.instructure.com instead of myinstitution.instructure.com).
  • Is your Canvas email sponsored by your institution? If your mail email address is part of a campus firewall system that blocks emails from mass senders, you won't be able to receive the email. Contact your institution's IT department for assistance.
  • Are you the owner of your email address? If your email address is owned by someone else and you can't receive email for that address, you won't be able to get the reset email. Contact the owner of the email address for assistance.

Reset Password

In a new browser window, open to your Canvas login page. Click the Don't know your password? link.

Note: If your login screen does not show the password reset link, contact your institution for assistance.

Request Password

Enter the login information associated with your Canvas account and click the Request Password button.

Check Email

Return to your email account and sign in. Open the Forgot Password email. (If the email is not in your Inbox, check your Spam folder.)

Click the Click here to set a new password link.

Change Password

Type in a new password and then confirm that password by typing it again. Click the Update Password button.

Log in to Canvas

With your email and new password, log in to Canvas.

View Canvas Dashboard

View the Canvas User Dashboard.

(Optional) Lesson Feedback (0)

Please let us know if any information in this lesson appears to be incorrect in terms of Canvas functionality only (please do not submit feature requests here). This is not a help site, and submitted comments cannot be answered. If your Canvas course/account is having trouble completing any of the tasks outlined in this lesson, please contact Canvas Support by submitting a HELP TICKET via the Help Link within Canvas or emailing support@instructure.com. Thank you.

E-Mail me if a reply is posted