How do I get help and submit feedback?

Here you will learn how to search Canvas Documentation, request a new feature, and submit feedback to Canvas Support.

Open Help

Open Help

Click the Help link [1] from anywhere in Canvas to contact your instructor or Canvas Support. A popup window will appear in your browser.

View Different Types of Feedback

View Different Types of Feedback

There are five links to various types of options available for help or feedback:

  1. Ask your instructor a question: Ask your instructor questions about course material or send them a message
  2. Search the Canvas Guides: This link will take you to Canvas Guides where you can search Canvas documentation for information about features inside of Canvas.
  3. Report a problem: Submit questions and problems to the Canvas Support Team
  4. Ask the Community: Submit questions and problems to the community of Canvas experts.
  5. Request a Feature: Submit ideas about how to make Canvas better.

Note: If you are an instructor, you will not see the Ask your instructor a question help link.

Ask Your Instructor a Question

Ask Your Instructor a Question

To ask your instructor or TA questions about course material or send them a message, click the Ask your instructor a question link. Select the relevant course in the dropdown [1] and type your message in the description field [2]. When you're done, click the Send Message button.

Note: If you are an instructor, you will not see the Ask your instructor a question help link.

Search Canvas Guides

To find an answer to your question, click the Search Canvas Guides link. This link will take you to Canvas Guides where you can search Canvas documentation for information about features inside of Canvas.

Report a Problem

Report a Problem

Reporting a problem in Canvas is simple, but before you do, please use the Canvas Community to see if you can find your answer(s).

  1. Before submitting a ticket, try searching the Canvas Guides for help.
  2. To report a problem with Canvas, click the Report a Problem link.
  3. Add a subject to your message by typing in the subject field
  4. Type a message in the description field being as detailed as possible. This will help Canvas Support better troubleshoot the problem.
  5. Choose from the drop-down menu of how the problem is affecting you. Your choices include: Just a casual question, comment, idea, suggestion; I need some help but it's not urgent; Something's broken but I can work around it for now; I can't get things done until I hear back from you; EXTREMELY CRITICAL EMERGENCY!
  6. When you're done, click Submit Ticket to send your problem. All questions and problems will be sent to the Canvas Support Team.

Ask the Community

Ask the Community

To ask a question or get feedback about Canvas from a community of experts, click the Ask the Community link. This link will take to you the Canvas Coach Q&A Site and allow you to ask questions and get feedback from Canvas users like you.

Request a Feature

Request a Feature

Click the Request a Feature link. You can submit your ideas about how to make Canvas even better by clicking on this link or by visiting the Feature Request Categories.

(Optional) Lesson Feedback (0)

Please let us know if any information in this lesson appears to be incorrect in terms of Canvas functionality only (please do not submit feature requests here). This is not a help site, and responses will not be answered. If your Canvas course/account is having trouble completing any of the tasks outlined in this lesson, please contact Canvas Support by submitting a HELP TICKET via the Help Link within Canvas or emailing support@instructure.com. Thank you.

E-Mail me if a reply is posted