What happens if there are Turnitin submission errors?

Note: These steps are only applicable for the Turnitin Plugin in Canvas. If you have questions regarding the Turnitin LTI, please contact Turnitin.

View Submission Errors

View Submission Errors

If there is an error with the submission you will now get a new icon with one of the following messages:

  • Generic - "This file failed when submitting to turnitin. Please try resubmitting the file before contacting support"
  • "The student limit for this account has been reached. Please contact your account administrator."
  • "The turnitin product for this account has expired. Please contact your sales agent to renew the turnitin product."
  • "The originality report for this submission is not available yet."
  • "The originality score for this submission is not available yet."
  • "The uploaded file is too big."
  • "Invalid file type. (Valid file types are MS Word, Acrobat PDF, Postscript, Text, HTML, WordPerfect (WPD) and Rich Text Format.)"
  • "The student submission must be more than twenty words of text in order for it to be rated by turnitin"
  • "The PDF file could not be read. Please make sure that the file is not password protected."

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Please let us know if any information in this lesson appears to be incorrect in terms of Canvas functionality only (please do not submit feature requests here). This is not a help site, and submitted comments cannot be answered. If your Canvas course/account is having trouble completing any of the tasks outlined in this lesson, please contact Canvas Support by submitting a HELP TICKET via the Help Link within Canvas or emailing support@instructure.com. Thank you.

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