How do I get help with Canvas?

You can get help with Canvas by using the Help link. Depending on your user role, the Help link generates a list of resources to help you with Canvas, such as how to search Canvas Documentation and report a problem.

Notes:

  • Depending on your institution, the help link may not be available. Admins may also create additional custom help links.
  • Before reporting a problem with Canvas, please Ask the Canvas Community or search the Canvas Guides for help.

Open Help

Open Help

In the Help Corner, click the Help link.

View Help Resources

View Help Resources

Depending on your user role, there are five main links for help or feedback:

  1. Ask your instructor a question: Ask your instructor questions about course material or send them a message
  2. Search the Canvas Guides: Search the Canvas Guides for information about features inside of Canvas
  3. Report a problem: Submit problems with Canvas to our support team
  4. Ask the Community: Exchange ideas and solutions regarding Canvas functionality with Canvas experts and your Canvas peers
  5. Request a Feature: Submit ideas about how to make Canvas better

Note: If you are an instructor, the Ask your instructor a question help link is not available to you.

Ask Your Instructor a Question

Ask Your Instructor a Question

To ask your instructor or TA questions about course material or send them a message, click the Ask your instructor a question link.

Note: If you are an instructor, the Ask your instructor a question help link is not available to you.

Send Message

Send Message

Select the relevant course in the drop-down menu [1] and type your message in the description field [2]. When you're done, click the Send Message button [3].

Search Canvas Guides

Search Canvas Guides

To find an answer to a question about a Canvas feature, click the Search Canvas Guides link. This link will take you to Canvas Guides where you can search Canvas documentation for information about features inside of Canvas.

Report a Problem

Report a Problem

To report a problem with Canvas, click the Report a Problem link.

Note: Before reporting a problem with Canvas, please Ask the Canvas Community or search the Canvas Guides for help.

Submit Ticket

Submit Ticket

In the subject field [1], create a subject for your ticket.

In the description field [2], describe the problem your are experiencing in Canvas. Please be as detailed as possible to help troubleshoot the problem.

In the drop-down menu [3], select the statement that best describes how the problem is affecting you:

  • Just a casual question, comment, idea, suggestion
  • I need some help but it's not urgent
  • Something's broken but I can work around it for now
  • I can't get things done until I hear back from you
  • EXTREMELY CRITICAL EMERGENCY

When you're done, click the Submit Ticket button [4].

Ask the Community

Ask the Community

To ask a question or get feedback about Canvas from a community of experts, click the Ask the Community link. This link will take to you the Canvas Coach Q&A Site and allow you to ask questions and get feedback from Canvas users like you.

Request a Feature

Request a Feature

Click the Request a Feature link. You can submit your ideas about how to make Canvas even better by clicking on this link or by visiting the Feature Request Categories.

(Optional) Lesson Feedback (0)

Please let us know if any information in this lesson appears to be incorrect in terms of Canvas functionality only (please do not submit feature requests here). This is not a help site, and submitted comments cannot be answered. If your Canvas course/account is having trouble completing any of the tasks outlined in this lesson, please contact Canvas Support by submitting a HELP TICKET via the Help Link within Canvas or emailing support@instructure.com. Thank you.

E-Mail me if a reply is posted