What is the Conversations Inbox?

Conversations is a messaging system within Canvas. The Conversations Inbox is split into two windows and displays messages chronologically.

Open the Inbox

Open the Inbox

Click the Inbox link.

View Conversations Toolbar

In the toolbar, you can:

  1. Filter messages by course
  2. Filter messages by type (Inbox, Unread, Starred, Sent, Archived)
  3. Compose a new message
  4. Reply to a message
  5. Reply-all to a message
  6. Archive a message
  7. Delete a message
  8. Forward and star conversations via the settings icon
  9. Filter conversations by a user

View Conversations Inbox

Conversations are listed on the left side [1]. All sent and received Conversations appear. The Conversations messages preview window is on the right side [2]. You can reply, reply-all, or forward or delete via the settings icon [3].

View Conversations Inbox

View Conversations Inbox

The Conversation Inbox is organized chronologically from newest to oldest with the newest Conversations [1] appearing on top and the older Conversations [3] appearing towards the bottom.

Other Ways to View Conversations

Other Ways to View Conversations

By clicking the Inbox drop-down menu [1], the window can show the Inbox, Unread Conversations, Starred Conversations, Sent Conversations, and Archived Conversations.

Select Multiple Messages

To select multiple messages to archive [1], delete [2], mark as read or unread [3], or star [4], press the command key (Mac) or the control key (Windows) while clicking each message you want to select. When multiple messages are selected, the right panel displays a multiple conversations message icon.

Note: You can also use the same key command to deselect a message.

To select all messages, click the command + A keys (Mac) or the control + A keys (Windows).

To select a range of messages, click the first message you want to select, hold down the Shift key, and then click the last message you want to select. All messages between the first and the last messages will be selected.

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Please let us know if any information in this lesson appears to be incorrect in terms of Canvas functionality only (please do not submit feature requests here). This is not a help site, and submitted comments cannot be answered. If your Canvas course/account is having trouble completing any of the tasks outlined in this lesson, please contact Canvas Support by submitting a HELP TICKET via the Help Link within Canvas or emailing support@instructure.com. Thank you.

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