How do I use campaign help item icons in the Impact Dashboard?
When you start using Impact's campaigns, you might notice that there are some icons under your Help Items section. This article explains what those icons represent and what that means for your campaign.
View Help Item Icons
When you create campaigns, edit campaigns or use Impact's campaign templates, an overview of all the help items is included. This overview contains some icons that represent the type of Impact content that is included in your campaign.
View what each icon represents.
View Context Pins
In the Contexts column, you can see green and red pins.
Below you can see what these pins mean:
|Normal Mode: When this pin is assigned under the context column it means that the content item is attached to a normal context. This means that the help item is visible to users, and while it will not be proactively shown, they will be able to find it in the support center.|
|Proactive Mode: when this pin is assigned under the context column it means that the content item is attached to a proactive context. These content items include hint, systray and pop-up messages. To learn more about message types, please read this article.|
To learn more about how to add and edit campaign help items, please read this article.