Canvas Guides (English)ImpactImpact Guide Support CategoriesHow do I filter Support Center articles and categories in the Impact Dashboard?

How do I filter Support Center articles and categories in the Impact Dashboard?

With Impact, you can use categories and subcategories to create a structure for your support center. There are several ways in which you can order the articles and categories in your support center depending on your needs. You can also arrange the articles and categories using filters to create a desired view.

Open Support

Open Support

In Global Navigation, click the Support link [1]. Then click the Arrange Articles tab [2].

View Filters

View Filters

View the available filter menus to filter articles and categories.

View Any Status Filter

View Any Status Filter

The Any status drop-down menu allows you to view articles with either a published or draft status.

View Any Role Filter

View Any Role Filter

The Any role drop-down menu allows you to choose between all the role categories you create.

View Language Filter

View Language Filter

The Language drop-down menu allows you to choose to view all the articles and support center categories with a specific language.