How do I add rich content to a support article in the Impact Dashboard?
With Impact, you can add rich content to your messages and support articles, such as images, videos and documents.
To add a new support article, click the Create New drop-down menu  and click the Create new link .
Add Article Content
To add a title, introductory paragraph, and content, start typing in the article content box . In the sidebar, you can edit article settings .
Enable Rich Edit Mode
To add rich content, click the Rich Edit Mode On toggle button.
You can insert the following content types:
Assign to Users
Using the Add Assignment field to specify who sees the support article. For more information on this please read the What factors determine support article visibility?
A set of users must be selected in order to be published.
The Save as Draft button will create a draft of your support article so you can publish it later . If you would like to make it visible, click the Publish button .