Canvas Guides (English)ImpactImpact Guide SupportHow do I view Impact support button clicks?

How do I view Impact support button clicks?

Do you need to find out how many users are interacting with the Impact support button embedded in your learning application? Use the Support Button Usage Report to view how many users are clicking the support button.

What is the Support Button Usage Report?

The Support Button Usage Report provides you with a snapshot of how many times the support button embedded into your learning application has been clicked at any given time.

Where can I find the support button usage report?

Support Link
Support Button Usage

Here’s how you can find the support button usage report:

In the top navigation, click the Support link [1] and click the Insights tab [2].

Scroll to the chart title Support Button Usage [3].

How can I filter the results of this report?

For more specific insights, you can filter the support button usage report by a variety of options via the sticky filter bar at the top of the page. You can filter who clicked the support button by:

Date Range Select any start and end date to see how frequently the support button was clicked during that date range.
Role Category Select any role category, like Students or Instructors, to view the number of support button clicks made only by users in that role category.
User Role Select any specific user role, to only view the number of support button clicks made by users that have the selected role.

How can I change the presentation of the support button usage report?

Changing the presentation settings of your support button usage report determines how the chart data is scaled and whether the adoption level for each monitor category and is expressed in percentages or actual numbers.

Impact allows you to change how the support button click data is presented within the chart in the following ways:

Trend/Cumulative
With Trend enabled, the chart shows separate adoption levels for each unit of time.
When set to Cumulative, the chart presents the growth curve of usage from the first unit of time to the last unit of time. Each point in the graph shows the usage level from the start date of the chart until the date associated with that point.
Actual / Fixed / Scaled
When Actual is enabled, the metric shown in the chart changes from a percentage of active users to an absolute number. This chart is based on the absolute number of users who have triggered one of the support button divided by the number of active users.
The Fixed chart will present the adoption level as a percentage of unique active users with the Y-axis of the chart ranging from 0% to 100%.
The Scaled chart shows the same metric as Fixed %, but narrows the Y-axis of the chart in order to focus in on the adoption levels shown.