What is the Impact Support Center?

The Impact Support Center allows institutions to provide end user support for select learning applications. By default, the Support Center includes articles for Canvas, Blackboard Learn, Blackboard Ally, and Moodle and can be supplemented with custom resources. Help articles may be triggered by context or user role.

The Support Center can also be used to reach out to Support via email, phone, or chat.

Open the Support Center

Open the Support Center

The Impact Support button displays on each page of your learning application as an overlay.

To open the Support Center, click the Impact Support button.

View Support Articles

View Support Articles

By default, the Support Center displays help article categories based on the user's context in the learning application [1].

Additional topic categories display in the Find out more about section [2].

To view a category's help articles, click the category button [3].

Search Support Articles

View Context- and Role-Sensitive Help

Users can search for articles using the search field.

View Context- and Role-Sensitive Help

After reading an article, users can leave feedback in the form of a vote and optional comment.

View Dynamic Routing

View Dynamic Routing

Multiple routes (email addresses, phone numbers, chat URLs) can be defined for each channel and made available to specific learning application roles, on specific days of the week, and during specific times.