How do I use campaign templates in the Impact Dashboard?
Impact strives to help institutions maximize the value of their learning technology through just-in-time contextual communication. Our content team, consisting of educational technology experts, publishes helpful templated messages and articles around common themes. This pre-made content is delivered in the form of Campaign Templates.
Campaign Templates contain messages, articles, and activity monitors, which can be added to your dashboard with one click. You can use these campaign templates as a draft, customize them to fit your institution's needs, and then go live with them on your LMS. This article will show you how to use campaign templates from your Impact dashboard.
Canvas and Blackboard release help items also have recurring campaign templates. You can find information about how to use those campaign templates in the following articles:
In the top navigation, click the Campaigns link . Then click the Templates tab .
Locate the release campaign template you are interested in using. Click the Use as Draft button.
Depending on the contents of the campaign template, there may be separate campaigns for students, instructors, or other user groups.
Review Campaign Content
Open the campaign and scroll down to see Help Items .
Click the preview button for each help item to see its contents .
Remove Content from Campaign
If any of the articles are not applicable to your institute, click the item name . Click Remove from Campaign button .
Be sure to remove any links to this removed article from any of the included messages if needed. To learn more about links between messages and support articles please read this article.
Make sure you are happy with the content before you start or schedule the campaign. Once you’re happy with the content of the campaign, navigate to Edit Properties button.
Edit Target Audience
A pop up modal will appear with your campaign details. Click the Target Audience button.
Select Target Audience
Select the user groups that you want to include in this campaign. To learn more about user groups please read this article. Click the Outcomes button.
Click Start Campaign button.
Your campaign content will appear on the LMS pages of your selected user groups during the scheduled dates you have selected.
If you wish to end the campaign, click the Stop Campaign button, which populates the end date with the current date and time.
While the campaign messages do not appear to your users anymore, the support articles remain in the support center unless you manually remove it or turn off the tool category to which it is associated.
Track User Engagement
Once your campaign is live, it’s possible to track your user's engagement with the campaign report.
Navigate to the Outcomes section and click the View More link.
You will be able to see for example, how many users viewed the message, and how many clicked through the article links, providing you with useful insights into the effectiveness of the campaign.
To learn more about campaign templates, please read this article.