Canvas Guides (English)Canvas Badges/CredentialsCanvas Badges TroubleshootingTroubleshooting: Your session has expired, please refresh

Troubleshooting: Your session has expired, please refresh

On rare occasions, you may be presented with an error message in Canvas. We're working to make the error messages more meaningful, but in the meantime, you may find some helpful tips below. The tips below are suggested actions based on past experience; however, they may not resolve the issue in every circumstance. Feel free to contact with questions.


When attempting to use Badgr for the first time in Canvas, a user is presented with the error message, "your session has expired, please refresh."


Typically, this error is caused by an unverified email of a Badgr user attempting to access the Badgr app in Canvas. This can be resolved with a few simple steps.

  1. Sign into Badgr with the same email address used in Canvas.
  2. If your email address is not verified, Badgr will notify you that a verification email was resent.
  3. Be sure to follow the link in the verification email to gain access to your Badgr account.
  4. If you do not get a verification email, contact