Troubleshooting: Authorization code

On rare occasions, you may be presented with an error message in Canvas. We're working to make the error messages more meaningful, but in the meantime, you may find some helpful tips below. The tips below are suggested actions based on past experience. They may not resolve the issue in every circumstance. Feel free to contact support@badgr.com with questions.

Error may also be: Client+does+not+have+access+to+the+specified+Canvas+account

If you see the error reading, "Please ask a Canvas admin to check that the Badgr Developer key is enabled" when you select the Badges menu in a Canvas course, you may need to adjust your Canvas settings (instructions below). This error previously read: Unauthorized_Client

Troubleshooting: Authorization code

Instructure-hosted solution

An admin can turn Badgr's client id on for the current Canvas account in Developer keys > Inherited.

  1. As a Canvas admin, navigate to the root account
  2. Select the Developer keys menu
  3. Select the Inherited tab and ensure Badgr is set to On

The correct developer key, Badgr.io, will be further down the list. The top 5 keys in the list for Badgr are legacy keys that no longer work and will soon be removed from this view.

Instructure-hosted solution

Self-hosted Canvas instances

Self-hosted Canvas users may encounter this same error if there's an issue with their Redis settings. Redis is required for OAuth to work in Canvas. All self-hosted clients should turn the ignore_redis_failures setting to false.