Troubleshooting: I didn't get a verification email from Canvas Badges/Credentials
We've noticed that occasionally a Canvas Badges/Credentials verification email might be sent to a spam folder or blocked somewhere along the email delivery chain.
If you're adding an additional email address, you can trigger a re-send of the verification email as part of the process. If you don't see this option, feel free to skip to step 3 and contact us directly for assistance.
- Click the Resend code link in the verification code pop-up window when adding an additional email address to your account.
- Check your email spam filter.
- If you've not received a verification email from Canvas Badges/Credentials, contact us at [email protected].