Canvas Badges/Credentials Support levels

Canvas Badges/Credentials is proud to offer world-class levels of support for our subscribers and users. Our support offerings are available at three different levels: basic, pro and priority.

Canvas Badges Basic Support — free for anyone

Canvas Badges Basic Support provides you with a free level of support and is available to anyone using the Canvas Badges platform. With basic support you have the ability to:

  • Submit support tickets and expect a response within 4 business days
  • Access the Canvas Badges Support team via email
Badgr Basic Support — free for anyone

Canvas Credential Support

Canvas CredentialSupport is included with any Canvas Credential subscription at no extra cost. With Canvas Credential support you have the ability to:

  • Submit support tickets and expect a response within 24 business hours for U.S. based customers and 36 business hours for international customers
  • Prioritized email response from the Canvas Credential Support team

Priority Support — available to anyone for a fee

Priority Support is available to anyone for an additional fee. You don’t have to be a Canvas Credentials subscriber to purchase priority support. With priority support you have the ability to:

  • Schedule up to 2 hours of Zoom meetings or phone calls per month (for those listed as admins on the account or those they delegate)
  • Receive up to 2 hours per month of time with a Canvas Badges/Credentials Technical Account Manager
  • Submit support tickets and expect a response within 12 business hours for U.S. based customers and 24 business hours for international customers: Access support via phone for assistance if needed

If you would like to learn more about Canvas Badges/Credentials' support services, please contact our sales team.