How do I escalate a case to Canvas Support in the new Field Admin Console?
If necessary, you may be able to escalate a case to the Canvas support team in the New Field Admin Console.
Note: Before escalating a case, try troubleshooting the issue or searching for the answer yourself. Try using the community forums or Canvas Guides.
Open Case
Click the Cases tab [1]. Then click the case number link for the case you want to escalate [2].
Escalate Case
Click the Escalate button.
Select Queue
In the Do you want to escalate this case to the L1 or L2 Queue drop-down menu [1], select the L1 or L2 queue .
Then click the Next button [2].
