How do I use the home page of the classic Field Admin Console?
The Field Admin Console is the Canvas Support ticketing system. As a Field Admin, you will see a table of your cases when you log in.
This lesson describes how to use the home page of the classic interface of the Field Admin Console. You can also use the new interface of the Field Admin Console.
View Home Page
View the Admin Console home page by logging in at cases.canvaslms.com. The home page consists of a few elements:
- Global Navigation [1]
- Search Tool [2]
- Create a New Case [3], Reports [4], and Dashboard [5] buttons
- Cases Table [6]
View Global Navigation
The Global Navigation Menu provides you with quick access to the Home Page [1], Cases [2], Reports [3], and Dashboard [4]. Global Navigation can be accessed from any page in the Admin Console.
View Search Tool
To search for a case or user, enter the case number or user into the Search Cases and Users... field [1] and click the Search button [2].
View Reports
To view your reports, click the View Reports button.
Reports can also be accessed from the Global Navigation Menu.
View Dashboard
To view the dashboard, click the View Dashboard button.
The Dashboard can also be accessed from the Global Navigation Menu.
View Cases Table
The Cases table provides links to new, open, pending, on hold, and solved cases. Learn more about viewing cases.
View New Cases
The New Cases tab gives you an overview of your cases including the Case Number, Status, Subject, Case Creator, Case Owner, Date/Time Opened, and Account [1]. You can search for a case using the Search field and sort the table columns [2].
View Macros Tab
The Macros tab allows you to create new macros and view existing macros.
View Key Links Tab
The Key Links tab will provide you with helpful links to help find answers.
View Settings Tab
The Settings tab allows you to update the time zone for your account.
To change your time zone, select your desired option from the drop-down menu [1] and click the Update button [2].
