How do I access the Dashboard in the Service Cloud Admin Console?
The Service Cloud Admin Console dashboard provides a quick view of graphs for the default Service Cloud reports: Tickets Created By Month, Tickets By Origin, and Canvas Component Affected.
From the Service Cloud home page, click the Dashboard link  or the View Dashboard button .
View the Dashboard. It contains graphs for Tickets Created By Month, Tickets By Origin, and Canvas Component Affected. Click a graph to view more information.