How do I apply a macro to a case in the classic Field Admin Console?
Macros allow you to save a set of case settings and apply them to cases in the Field Admin Console. These changes include transferring a case to a specific user, case status, Canvas Component Affected, Canvas Component Issue, and case comments.
To apply a macro to multiple cases, use the Mass Update feature.
This lesson describes how to use the home page of the classic interface of the Field Admin Console. You can also use the new interface of the Field Admin Console.
From the Service Cloud home page, open a case by clicking the case number.
Under the Case Detail tab, select the macro you want to use.
Click the Apply Macro button.