How do I share a post on a case in the Service Cloud Admin Console?
Posts can be made on individual cases to share information on case progress. Your post will appear in the feed of anyone following you or the case where the post was created. Any user with sharing rights will see your post on the case page, search results, and your profile.
From the Service Cloud home page, click the name of the case where you would like to share your post.
To create a post, type in the text field.
To share your post, click the Share button.
View your post.