Canvas Guides (en)Canvas Admin Guide Support InformationHow do I transfer a case to another field admin in the Service Cloud Admin Console?

How do I transfer a case to another field admin in the Service Cloud Admin Console?

If you have more than one Service Cloud user at your organization, you can assign cases to other Field Admins.

Open Case

To open a case, click the Case Number link.

Transfer Case

Transfer Case

In the Transfer To drop-down menu [1], select the Field Admin you want to receive the case [2].

Save Case Details

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Click the Save Case Details button.