How do I get help with Canvas?
You can get help with Canvas by using the Help menu. Depending on your user role, the Help menu generates a list of resources to help you with Canvas, such as how to search Canvas Documentation and report a problem. Canvas displays links according to roles in all enrollments; for instance, if you are a student who had one courses with an instructor-based role, the Help menu will show you links available to students and instructors.
This lesson outlines the five default help links that may be included in the Help menu for your institution. However, your institution may customize the Canvas Help Menu to hide default links and create custom links as resources.
Note: Depending on your institution, the Help menu may not be available.
View Default Links
Depending on your user role, there are five default links for help or feedback:
- Ask your Instructor a Question (Students Only) : Ask your instructor questions about course material or send them a message
- Search the Canvas Guides : Search the Canvas Guides for information about features inside of Canvas
- Report a Problem : Submit problems with Canvas to our support team
- Ask the Community (Non-Students Only) : Exchange ideas and solutions regarding Canvas functionality with Canvas experts and your Canvas peers
- Submit a Feature Idea : Submit ideas about how to make Canvas better
Ask Your Instructor a Question (Students)
The Ask Your Instructor a Question link allows students to contact an instructor or TA directly from the help page.
In the course drop-down menu , select the course that relates to your question. In the Message field , enter the message for your instructor(s).
When you're done, click the Send Message button . Replies will be sent to your Conversations inbox. If your course includes more than one instructor or TA, your message will be sent as a group message to all instructors/TAs in the course.
Search Canvas Guides
Report a Problem
The Report a Problem link helps users report problems in Canvas.
You may find a faster response to your question by searching the Canvas Guides. But if you can't an answer, you can submit a ticket and get support help.
In the subject field , create a subject for your ticket.
In the description field , describe the problem you are experiencing in Canvas. Please be as detailed as possible to help troubleshoot the problem. If you submit tickets frequently, you may prefer to use a screencasting program to create an online link to an image or create a video walkthrough. However, if you're not comfortable using online links, you can submit attachments later if necessary; once you submit the ticket, you'll receive an email from the support team. You can reply to the email with any attachment as needed.
In the drop-down menu , select the statement that best describes how the problem is affecting you:
- Just a casual question, comment, idea, suggestion
- I need some help but it's not urgent
- Something's broken but I can work around it for now
- I can't get things done until I hear back from you
- EXTREMELY CRITICAL EMERGENCY
When you're done, click the Submit Ticket button .
Depending on your institution's support schedule, you'll receive a reply as soon as possible.