How do I use the Canvas Virtual Assistant?

If enabled by your institution, the Canvas Virtual Assistant allows you to find answers to questions about using Canvas.

Notes:

Open Virtual Assistant

Open Virtual Assistant

In the Global Navigation Menu, click the Help link [1]. Then click the Canvas Support link [2].

View Virtual Assistant

View Virtual Assistant

The Virtual Assistant includes three areas:

  • Recommended Canvas Guides [1]
  • Previous conversations with Virtual Assistant or support agents [2]
  • Canvas Support contact form [3]
View Recommended Guide

The Canvas Guides recommendations update based on the area in Canvas you are currently viewing. To open a recommended guide, click the name of a written lesson [1] or video [2].

The selected lesson or video displays in the Virtual Assistant window [3].

To return to the Virtual Assistant, click the Back icon [4].

View Guide Options

View Guide Options

Once you have finished reading the guide or watching the video, you can mark the resource as helpful or unhelpful. To mark a guide as helpful, click the Helpful icon [1]. To rate a guide as unhelpful, click the Unhelpful icon [2].

If the resource did not answer your question, you can contact Canvas Support. To begin a live chat with a support agent, click the Live Chat With Support button [3].

To call Canvas support over the phone, click the Call Support button [4].

To begin a support case via email, click the Submit Support Case button [5].

Learn more about contacting Canvas Support in the Virtual Assistant.

View Conversations

View Conversations

To open an existing conversation with the Virtual Assistant or Canvas Support, click the name of the conversation [1].

To view all conversations, click the All Conversations button [2].

Begin Conversation with Virtual Assistant

Begin Conversation with Virtual Assistant

To begin a conversation with the Virtual Assistant, click the Send us a message button [1].

Enter your message in the Message field [2] and click the Send icon [3].

Learn more about conversations with the Virtual Assistant.

Detach Assistant Window

Detach Assistant Window

To detach the Virtual Assistant from the sidebar, click the Detach icon. Detaching the Virtual Assistant allows you to move it to other areas of your browser window.

Move Assistant Window

Move Assistant Window

To move the Virtual Assistant, click and hold the Move icon. Then drag the Virtual Assistant to your desired location in your browser window.

Note: You can only move the Virtual Assistant window after it has been detached from the sidebar.

Resize Assistant Window

Resize Assistant Window

To resize the Virtual Assistant window, click and drag any side of the window.

You can resize the Virtual Assistant when it is attached to or detached from the sidebar.