How do I find my unread messages in Conversations?

You can view all unread messages in your Conversations Inbox. You can also filter messages to show only unread messages.

Open the Inbox

Open the Inbox

In the Help Corner, click the Inbox link.

Locate Gray Dot

Locate Gray Dot

All unread messages have a gray dot next to the message. Once a Conversation has been read, the gray dot disappears.

Mark as Unread

Mark as Unread

If you want to mark a Conversation as unread, hover next to the message until you see a dot and click it.

Mark Multiple Messages

You can mark multiple Conversations as unread or read, by pressing the command key (Mac) or the control key (Windows) while clicking multiple messages.

Locate and click the settings icon and choose Mark as unread [1].

If you select multiple unread messages, you will see Mark as read [2].

Select Unread Conversations

Select Unread Conversations

To view only unread messages, open the the Inbox drop-down menu [1]. Select the Unread [2] link.