Managing your Canvas Badges/Credentials account
Canvas Badges/Credentials allows you to add multiple email addresses to your account from the Profile screen. Adding additional email addresses to an account enables users to collect badges awarded to different email addresses (e.g., school, work, volunteer) all in one backpack account.
Badges are awarded to a specific email address and are permanently associated with that email. We strongly recommend associating a personal email with your Canvas Badges/Credentials account so you can maintain access to your account and badges in case you lose access to a work or school email at a future date.
Each email address associated with your Canvas Badges/Credentials account must be verified by you. It's possible to move an email address from one account to another as long as it's not the primary address on either account. If you need assistance moving emails or merging two accounts into a single account, please contact us at [email protected].
- In your Canvas Badges/Credentials account, select the profile icon in the upper right of the top navigation bar, then select Account Settings from the dropdown menu.
- On the Account Settings page, click the Add email button.
- A pop-up will appear allowing you to enter a secondary email address.
- A verification code will be sent to the newly added email address and a new pop-up will appear. Enter the code you received in the verification email into the pop-up to verify your email. If you did not receive a verification email, contact [email protected].
For information on connecting an SSO option see our Single sign on integration with Canvas Badges/Credentials article.
If you encounter an error saying, "Failed to add email. This email may already be in use." it's likely an account already exists for the address you were trying to add.
For assistance merging accounts, contact us at [email protected]. Please provide the emails associated with the accounts you wish to merge and indicate which address you wish to be primary. Please also indicate which server (AU, EU, CA, USA) you are using.
Your primary email address is the email address you use to sign in to your Canvas Badges/Credentials account. You can change which address is your primary email at any time by clicking the ellipsis on the right of the email line and selecting the Make primary option from the drop-down.
Some badges may not upload because your email address doesn't match. If the original issuer used any uppercase characters in your email address, add the email address as it was awarded following the steps above and try again. You may need to add an additional email address(es) to your Canvas Badges/Credentials account. You can view case variants that you've added by clicking on the View case variants button located under your email address.
You can remove any non-primary email address by clicking the ellipsis on the right of the email line and selecting the Remove option from the drop-down. Removing an email address from your Canvas Badges/Credentials account will remove all associated badges your Canvas Badges Backpack.
If you've either forgotten your password or want to change your existing password go to the Canvas Badges/Credentials sign-in page and click Forgot password and enter the email address you use when signing in. You will receive an email with a verification code to verify this request. Return to Canvas Badges/Credentials and enter the verification code, then follow the steps to reset your password.
Your password can also be changed from the Account Settings section of your account by clicking the Change password button. If you remember your password, you can change it immediately. If you've forgotten your password, click the Reset your password link and follow the email verification and password reset steps above. If you've only logged in via Single Sign On, you'll need to use the reset password functionality in order to use an email and password to log in to Canvas Badges/Credentials. This will create a password for your account and will not affect the account you used for Single Sign On.
If you would like your account deleted, contact us at [email protected].