Joining a Zoom meeting
If you are unable to join a Zoom meeting, try the following steps for resolving the issue. If you are unable to find the Zoom link, please contact your instructor.
Finding a Zoom Link
Zoom links may be located within the Calendar, Announcement, Home Page, Syllabus, or Conferences Course Navigation links.
Clear Cache and Cookies
Use Incognito/Private Browser
Try New Browser
If you cannot access Zoom using an incognito or private browser, try using a different browser. Canvas generally recommends using Chrome or Firefox.
View Zoom Resources
Contact IT Department
If you are still having trouble with Zoom, you can contact your institution’s IT department for assistance.
Other Conferencing Tools
For assistance with other conferencing tools, you may need to reach out to your instructor or institution for further help.