Joining a Zoom meeting
If you are unable to join a Zoom meeting, try the following steps for resolving the issue. If you are unable to find the Zoom link, please contact your instructor.
Finding a Zoom Link
Zoom links may be located within the Calendar, Announcement, Home Page, Syllabus, or Conferences Course Navigation links.
Clear Cache and Cookies
Begin by clearing your browser's cache and cookies. Follow the steps below depending on which browser and operating system you use.
Use Incognito/Private Browser
If clearing your cache and cookies doesn't resolve the problem, something in your browser may be blocking your access to Zoom. To verify this, try using Chrome’s incognito or Firefox Private mode.
Try New Browser
If you cannot access Zoom using an incognito or private browser, try using a different browser. Canvas generally recommends using Chrome or Firefox.
View Zoom Resources
If you are still having trouble accessing the Zoom meeting, view Zoom’s status page.
You can also view the Zoom Help Center guides.
Contact IT Department
If you are still having trouble with Zoom, you can contact your institution’s IT department for assistance.
Other Conferencing Tools
For assistance with other conferencing tools, you may need to reach out to your instructor or institution for further help.