Recent Updates

  • Updated on: May 15, 2020

    How do I view cases in the classic Field Admin Console?

    As a field admin, you can read a case and view the status in Service Cloud. By default, the Service Cloud home page displays a list of new or open cases requiring your attention. You can also search for existing cases.

    Manual Canvas Admin Guide
    Admin Admin Guide Canvas canvas support service cloud Support
  • Updated on: May 15, 2020

    How do I share a post on a case in the classic Field Admin Console?

    Posts can be made on individual cases to share information on case progress. Your post will appear in the feed of anyone following you or the case where the post was created. Any user with sharing rights will see your post on the case page, search results, and your profile.

    Manual Canvas Admin Guide
    Admin Admin Guide Canvas service cloud Support
  • Updated on: May 15, 2020

    How will I know if there is a Canvas outage?

    Stay updated on information regarding Canvas by using the Status Page, Twitter, or the Admin Mailing List.

    Manual Canvas Admin Guide
    Admin Admin Guide Canvas canvas outage canvas support Support
  • Updated on: May 15, 2020

    How do I make API calls in an account with an access token?

    If you have generated an API access token, you can use it to make API calls.

    Canvas tokens align with Canvas permissions. If your Canvas account is deleted or if you are no longer an administrator, your tokens will also be revoked.

    Manual Canvas Admin Guide
    Admin Admin Guide API api token Canvas canvas api
  • Updated on: May 15, 2020

    How do I view my Microsoft Office 365 files in Canvas as an instructor?

    If you have enabled Microsoft Office 365, you can view all files in your Microsoft Office 365 (OneDrive) folder in Canvas. The OneDrive folder is accessed from the Course Navigation Menu.

    Notes:

    • You can only view one OneDrive account at a time in Canvas. Make sure you are logged in to the account you want to view in Canvas. If necessary you can log out of your account and authenticate with a different account.
    • Currently, OneDrive files cannot be accessed from course or personal files in Canvas.
    Manual Canvas Instructor Guide
    Canvas Files Instructor Instructor Guide microsoft office Office 365
  • Updated on: May 15, 2020

    How do I view Modules in the Student app on my iOS device?

    The Canvas app gives you access to Modules in your courses.

    The images in this lesson are shown for a phone display, but unless otherwise noted, tablet displays mirror the same steps.

    Note:

    • The Course Navigation menu matches the browser version of your Canvas course. If you are a student and Modules is not available in Course Navigation, it will also be hidden from view in the app.
    • All module prerequisites are supported in the Canvas by Instructure app except for the Mark as Done feature, which shows the requirement in mobile modules as "must view".
    Manual Canvas Student iOS Guide
    Canvas Student app Modules Student
  • Updated on: May 09, 2020

    How do I send a message to students from the Gradebook?

    You can use the Gradebook to send messages to your students. Message subjects are filtered based on specific assignment categories:

    • Haven't submitted yet—students who haven't submitted the assignment. This category does not include students who have been manually awarded a grade, even if they did not submit the assignment. Once a grade has been awarded for an assignment (either automatically or manually), Canvas no longer verifies actual submissions.
    • Haven't been graded—students whose assignments have not yet been graded (submitted or unsubmitted).
    • Scored less than [point value]—students who earned a grade on their assignment less than X number of points.
    • Scored more than [point value]—students who earned a grade on their assignment more than X number of points.  

     

    Although one message most likely will be sent to multiple students at the same time, each student will receive an individual message.

    Manual Canvas Instructor Guide
    Canvas context card Gradebook Grades Instructor Instructor Guide message students who
  • Updated on: May 08, 2020

    How do I view my Microsoft Office 365 files in Canvas as a student?

    If your course has enabled Microsoft Office 365, you can view all files in your Microsoft Office 365 (OneDrive) folder in Canvas. The OneDrive folder is accessed from the Course Navigation Menu.

    Notes:

    • You can only view one OneDrive account at a time in Canvas. Make sure you are logged in to the account you want to view in Canvas. If necessary you can log out of your account and authenticate with a different account.
    • Currently, OneDrive files cannot be accessed from course or personal files in Canvas.
    Manual Canvas Student Guide
    Canvas Files Office 365 Student Student Guide
  • Updated on: May 08, 2020

    How do I use Chat as a student?

    The Chat tool can be used for real-time conversation with course users. Any user in the course can participate in a chat conversation. All content in a course chat can be viewed by anyone in the course. Currently there is no load limit for a course chat, but larger numbers of course users may affect performance.

    A user must be actively viewing the chat tool to appear in the chat list. You can open Chat in a new browser window while viewing other areas in Canvas.

    Note:

    • If you cannot view the Chat tool, Chat has not been enabled for your institution.
    • You cannot delete chat messages.
    Manual Canvas Student Guide
    Canvas Chat Student Student Guide
  • Updated on: May 08, 2020

    What is Chat?

    The Chat tool in Canvas allows students and teachers to interact in real time.

    Notes:

    • The Chat tool must be enabled for your institution before it can be used in Canvas courses. If you are an admin, contact your Customer Success Manager for assistance.
    • Chat is not available when masquerading.
    Manual Canvas Basics Guide
    Admin Canvas canvas basics Chat Instructor Student