Canvas Guides (English)ImpactImpact Guide Support CenterHow do I enable the Impact Support Center?

How do I enable the Impact Support Center?

You can enable the Support button in Blackboard Learn, Canvas, and Moodle.

Blackboard Learn Original

Blackboard Learn Original

Once the Impact Building Blocks is installed in your LMS environment, you can enable the Impact Support button.

Log into Learn as an administrator and navigate to System Admin → Building Blocks → Installed Tools.

Locate the Impact Connector and click the Settings option.

Blackboard Learn Original

If you want to make the Impact Support Center available to ALL users, click the Support tab checkbox.

Blackboard Learn Original

If you would like to make the Support Center visible for specific user roles only, you can add one or more roles, separated with a comma, in this field.

Note: To make the Support Center visible for specific user roles, you must uncheck the Support tab checkbox.

Blackboard Learn Ultra

If you have installed the Impact LTI/REST Integration for Blackboard Learn Ultra and the Support Center is not enabled, please submit a ticket requesting this feature to be enabled.

Instructure Canvas

If you have installed Impact in Canvas using the Theme Editor, and the Support Center does not display, please submit a ticket requesting this feature to be added.

Moodle

Once the Impact Moodle plugin is installed in your Blackboard Learn environment, you can follow these steps to add the Impact Support button:

  • Log in to your Moodle environment as an administrator.
  • Navigate to Plugins tab> Local plugins and locate the Impact Connector Settings.
  • On the settings page, tick the checkbox for Support Tab
  • Click Save changes

Make sure you only enable the Support button if Impact Support is included in your license.