Recent Updates
-
Updated on: May 31, 2019
How do I use the home page of the classic Field Admin Console?
Service Cloud is the Canvas Support ticketing system. As a Field Admin, you will see a table of your cases when you log in.
Manual Canvas Admin Guide -
Updated on: May 31, 2019
What options can be customized for field admins in the Field Admin Console?
Service Cloud allows some options to be customized for the Field Admin role including user type, case routing, and notifications. However, these options are not currently visible to Field Admins.
This lesson shows what customization options in each area look like when they are enabled in Service Cloud. If you are interested in enabling an option or have additional questions, please contact your Customer Success Manager (CSM) or submit a Service Cloud help request.
Manual Canvas Admin Guide -
Updated on: May 31, 2019
What are the different case roles in the Field Admin Console?
Service Cloud includes five common case roles: Requester, Owner, Contact, CC, and Case Team. Modifications for Requester and CC roles are detailed in this lesson. Modifications for Owner, Contact, and Case Team can be found in the Field Admin customization lesson.
Manual Canvas Admin Guide -
Updated on: May 31, 2019
How do I log in to the Field Cloud Admin Console?
If you are an admin with the correct permissions, you can log in to Service Cloud and view support tickets for your institution.
Note: If you see login errors:
- You may need to open cases.canvaslms.com in the same browser window where you are logged into Canvas.
- You may be logged into the wrong Canvas account. Check your URL and try again.
- You may be logged into Canvas as the wrong user. Log out of Canvas and log in as the correct user.
- You may not be setup as a Field Admin. Contact your Customer Success Manager.
Manual Canvas Admin Guide -
Updated on: May 31, 2019
How do I set permissions for an account-level role?
After you have created an account-level role, you can review the default permissions set by each account-level role. Permissions grant or deny access to specific features within an account and course and are applied to any user granted a specific account-level role. Learn how to add an administrative user to an account.
Depending on the role, you may want to override the defaults to create custom permissions.
To learn more about account permissions, view the Account Permissions PDF.
Manual Canvas Admin Guide -
Updated on: May 31, 2019
How do I manage the Permissions page?
Manual Canvas Admin Guide -
Updated on: May 31, 2019
What user roles and permissions are available in Canvas?
Course-level roles include users with permissions in the course. Account-level roles include permissions that affect the entire account as well as courses. Learn how course-role and account-role permissions work in Canvas.
View a video about Permissions.
Manual Canvas Admin Guide -
Updated on: May 31, 2019
How do I view the Grades page for a student as an observer?
Manual Canvas Observer Guide -
Updated on: May 31, 2019
What are the basic computer specifications for Canvas?
This is a list of basic computer system requirements to use Canvas. It is always recommended to use the most up-to-date versions and better connections. Canvas will still run with the minimum specifications, but you may experience slower loading times.
Manual Canvas Basics Guide -
Updated on: May 31, 2019
Which browsers does Canvas support?
Because it's built using web standards, Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.
Manual Canvas Basics Guide
