Ticketing System Choice gives you the opportunity to choose from three possible destinations for where the tickets your users create through the Canvas Help Menu will go and will help you streamline your internal support team's workflow. To learn more about Ticketing System Choice, visit the Canvas Labs in the Community.

You can choose to route your users' tickets:

1. To our ticketing system (Salesforce Service Cloud)
2. To your own instance of Zendesk or Service Cloud using a custom API connector
3. To almost any other ticketing system by email or web post