Recent Updates

  • If you created your own Canvas account, you can reset your password through a link in the password request email.

    If your login credentials were provided to you by your institution, you may not be able to reset your Canvas password on your own. Additionally, if you log in to Canvas using your institution's authentication system, you may need to reset your password using your institution's website. If you request a password reset and the email does not have a password reset link, it will include your Canvas email address and the institution that provided you with your password. To change or verify your password, contact the system administrators at your institution.

    Note: If you can log in to Canvas and want to change your password, you may be able to change your password in the User Settings page.

  • You can add a text or SMS communication channel to receive Canvas notifications on your cell phone. Text or SMS channels appear under the Other Contacts sidebar heading.

    Once you have enabled the contact method, learn how to set notification preferences.

    SMS notifications are currently available for cellular numbers registered in Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Denmark, Ecuador, Finland, France, Germany, Honduras, Hong Kong, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Philippines, Poland, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States of America, and Uruguay.

    Note: If you have a mobile device and have enabled push notifications, your Canvas profile will include a For All Devices push contact type. If you delete this contact method, the method will reappear the next time you enable the Canvas app on your mobile device.

  • Your default email address is used as your main contact method in Canvas and is added when creating your Canvas account. Email addresses are used to create Canvas notifications; they are not used as a contact method for other Canvas users.

    If you add another email address as a contact method, you can change your default email address in Canvas.

  • If you have an email address registered in two Canvas accounts, you can merge these accounts. Merging accounts combines the logins, contact methods, and enrollments for the two accounts.

    The icon to complete this process will only appear in User Settings if there are two or more email addresses on the account and the email address that appears on both accounts has been registered.

    In order to complete this process, you must have the Canvas username and password for both accounts.

    Note: Merging user accounts cannot be undone.

  • Depending on how your Canvas account was created, you may be able to make changes to your name, default email, language, time zone, and password.

    • Setting a chosen language will override any default language settings across your institution; however, any language set in a course will override your user language.
    • Your institution may take care of updating or changing your password by using the password associated with your login credentials for Canvas.
    • Users associated with a SIS ID cannot delete their own account.

    Note: Some settings may not be available to you. If you are not able to edit your user settings, you will need to contact your institution to change this information.