How do I add LearnPlatform as an approved sender?
To communicate and respond to your needs as a customer, LearnPlatform may send important emails to your organization, such as responses to support tickets or notifications from the platform itself. In order to ensure that you receive these communications, we highly recommend that our customers add LearnPlatform to their email client as an approved sender.
Instructions for administrators or individual users of Google or Microsoft email applications are provided below.
Google - Administrators
If you are the Google administrator for your organization, add LearnPlatform (@learnplatform.com) as an safe sender for your entire district by following these instructions from Google.
Google - Individual Users
As an individual user, open your Gmail web client. Click the Settings (gear) icon [1].
From the menu, click the See all settings link [2].
Click the Filters and Blocked Addresses link.
Click the Create a new filter link.
Note: To find this link, you may need to scroll down.
In the box that appears, enter "@learnplatform.com" in the From field [1].
Then, click the Create Filter button [2].
In the next window, click the Never send it to Spam checkbox [1].
Then, click the Create Filter button again [2].
Microsoft - Administrators
If you are a Microsoft administrator for your organization, add LearnPlatform (@learnplatform.com) as an safe sender for your entire district by following these instructions from Microsoft.
Microsoft - Individual Users
In your web client, follow these steps:
- At the top of the screen, select Settings > Mail.
- Under Options, select Block or allow.
- To add an entry to Safe senders and recipients, enter "@learnplatform.com" to mark as safe in the Enter a sender or domain here text box, and then press the Enter key on your keyboard or click the Add icon + button next to the text box.
- To save your changes , click Save.
For more details, follow these instructions from Microsoft.
