Canvas Badges/Credentials Support levels
Canvas Badges/Credentials is proud to offer world-class levels of support for our subscribers and users. Our support offerings are available at three different levels: basic, pro and priority.
Canvas Badges Basic Support — free for anyone
Canvas Badges Basic Support provides you with a free level of support and is available to anyone using the Canvas Badges platform. With basic support you have the ability to:
- Submit support tickets and expect a response within 4 business days
- Access the Canvas Badges Support team via email
Canvas Credentials Support
Canvas Credentials Support is included with any Canvas Credentials subscription at no extra cost. With Canvas Credentials support you have the ability to:
- Submit support tickets and expect a response within 24 business hours for U.S. based customers and 36 business hours for international customers
- Prioritized email response from the Canvas Credentials Support team
Priority Support — available to anyone for a fee
Priority Support is available to anyone for an additional fee. You don’t have to be a Canvas Credentials subscriber to purchase priority support. With priority support you have the ability to:
- Schedule up to 2 hours of Zoom meetings or phone calls per month (for those listed as admins on the account or those they delegate)
- Receive up to 2 hours per month of time with a Canvas Badges/Credentials Technical Account Manager
- Submit support tickets and expect a response within 12 business hours for U.S. based customers and 24 business hours for international customers: Access support via phone for assistance if needed
If you would like to learn more about Canvas Badges/Credentials' support services, please contact our sales team.
