What are the different support levels for Canvas Badges/Credentials?
Canvas Badges/Credentials is proud to offer world-class levels of support for our subscribers and users. Our support offerings are available at three different levels: basic, pro and priority.
Canvas Badges Basic Support — free for anyone
Canvas Badges Basic Support provides you with a free level of support and is available to anyone using the Canvas Badges platform. With basic support you have the ability to:
- Submit support tickets and expect a response within 4 business days
- Access the Canvas Badges Support team via email
![Badgr Basic Support — free for anyone](https://media.screensteps.com/image_assets/assets/005/408/888/original/d6fe18c9-3cc3-400a-93d7-8df869c5adbe.png)
Canvas Credentials Support
Canvas Credentials Support is included with any Canvas Credentials subscription at no extra cost. With Canvas Credentials support you have the ability to:
- Submit support tickets and expect a response within 24 business hours for U.S. based customers and 36 business hours for international customers
- Prioritized email response from the Canvas Credentials Support team
Priority Support — available to anyone for a fee
Priority Support is available to anyone for an additional fee. You don’t have to be a Canvas Credentials subscriber to purchase priority support. With priority support you have the ability to:
- Schedule up to 2 hours of Zoom meetings or phone calls per month (for those listed as admins on the account or those they delegate)
- Receive up to 2 hours per month of time with a Canvas Badges/Credentials Technical Account Manager
- Submit support tickets and expect a response within 12 business hours for U.S. based customers and 24 business hours for international customers: Access support via phone for assistance if needed
If you would like to learn more about Canvas Badges/Credentials' support services, please contact our sales team.