Why can I not see the cookie banner in the Instructure Community?
You may see the message accept cookies before viewing this content on videos or other embedded content. You may also notice that the cookie pop-up banner does not display in the Instructure Community. These issues usually occur if your browser or network settings are blocking the OneTrust cookie banner.
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Enable Third-Party Cookies
The cookie banner requires third-party cookies to function. See How do I enable third-party cookies in my browser?
Check for Blocked Domains
Some browsers, networks, schools, or VPNs may block the domains required for OneTrust. Make sure the following domain is allowed: cdn.cookielaw.org