Canvas Guides (en)Canvas GuidesCanvas Observer Guide Global NavigationHow do I get help with Canvas as an observer?

How do I get help with Canvas as an observer?

You can get help with Canvas from the Help icon. The Help menu displays a list of resources to help you with Canvas. Canvas displays links according to roles in all enrollments; for instance, if you are an observer who has one course with an student-based role, the Help menu will show you links available to observers and students.

This lesson outlines the two default help links that are most commonly included in the Help menu for observers. However, your institution may customize the Canvas Help menu to display custom help resource links and hide default links.

Note: Depending on your institution, the Help menu may not be available.

Open Help

Open Help

At the bottom of Global Navigation, click the Help link.

Note: Depending on your institution, the Help link name and icon may vary.

View Default Links

Two default help links may display for observer users:

  • Search the Canvas Guides [1]: Search the Canvas Guides for information about features inside of Canvas
  • Report a Problem [2]: Submit problems with Canvas to our support team
View Custom Links

Your institution may reorder or remove the default links. Your institution may also include custom links in the Help menu.

Custom links may include pages to phone numbers, support information, and other resources.

Search Canvas Guides

Search Canvas Guides

The Search the Canvas Guides link helps you search Canvas documentation for information about features in Canvas.

Report a Problem

Report a Problem

The Report a Problem link helps you report problems in Canvas.

You may find a faster response to your question by searching the Canvas Guides. But if you can't find an answer, you can submit a ticket and get support help.

Submit Ticket

Submit Ticket

In the Subject field [1], create a subject for your ticket.

In the Description field [2], describe the problem you are experiencing in Canvas. Please be as detailed as possible to help troubleshoot the problem. If you submit tickets frequently, you may prefer to use a screencasting program to create an online link to an image or create a video walkthrough. However, if you're not comfortable using online links, you can submit attachments later if necessary; once you submit the ticket, you'll receive an email from the support team. You can reply to the email with any attachment as needed.

In the How is this affecting you? drop-down menu [3], select the statement that best describes how the problem is affecting you:

  • Just a casual question, comment, idea, suggestion
  • I need some help but it's not urgent
  • Something's broken but I can work around it for now
  • I can't get things done until I hear back from you
  • EXTREMELY CRITICAL EMERGENCY

 

When you're done, click the Submit Ticket button [4].

Depending on your institution's support schedule, you'll receive a reply as soon as possible.