Canvas Guides (English)Canvas Badges/CredentialsCanvas Badges TroubleshootingSubmitting a Canvas Badges/Credentials support request

Submitting a Canvas Badges/Credentials support request

Email us at [email protected]  with the information below — or just ask a question. We're happy to help!

Integrating with Canvas

Canvas Badges and Canvas Credentials integrate with a variety of Canvas LTI integration configurations, so getting some details upfront makes issues much easier to fix. Including the following information about the problem in a bug report will cut down on many back-and-forth communication loops that could slow down identifying and fixing bugs:

  • The URL of the Canvas installation (e.g., "canvas.myschool.edu," "myschool.instructure.com," etc.)
  • The name of the Canvas course where the user is encountering the error (including the URL to the course, if possible, even if we don't have access to it)
  • The role of the user in the course (instructor, student)
  • The email address of the Canvas user's account
  • The approximate date/time the issue occurred
  • Description of the issue