Canvas Guides

How do I get help with Canvas?

You can get help with Canvas by using the Help menu. The Help menu generates a list of resources to help you with Canvas. Canvas displays links according to roles in all enrollments; for instance, if you are a student who had one courses with an instructor-based role, the Help menu will show you links available to students and instructors.

This lesson outlines the default help links that may be included in the Help menu for your institution. However, your institution may customize the Canvas Help menu to hide default links and create custom links as resources.

Notes:

Depending on your institution, the Help menu may not be available.
If you are an admin, you can customize links in the Help menu.
To learn more about support tiers available to Canvas customers, please view the Support Terms webpage.

00:07: How do I get help with canvas as a student? 00:10: At the bottom of global navigation, click the help link. 00:14: Depending on your user role. There are 7 default links for help or feedback. 00:18: Search the canvas guides ask your instructor. 00:21: A question ask the community covid-19 00:25: Candace resources. 00:28: Video conferencing guides for remote classrooms report. 00:31: A problem and submit a feature idea. 00:35: Your institution they reorder or remove the default links. 00:39: Your institution May remove or modify which length displays as a featured 00:43: link and which link displays the new label Leslie, 00:47: your institution can include custom links in The Help menu. 00:50: Custom links may include pages to phone numbers support 00:55: information and other resources. 00:59: The search, the Candace guides link helps you search canvas documentation for information 01:03: about features in canvas. 01:06: Ask your instructor. A question, link allows you to contact an instructor Ortega 01:10: and any of your active courses directly from the help page. 01:14: And of course drop-down menu. Select a course that relates to your question 01:18: in the message field. Enter the message for your instructors. 01:22: When you're done, click the send message button, replies will be sent to 01:26: your conversations inbox. If your course, includes more than one instructor 01:31: or top, your message will be sent as a group message to all instructors. 01:35: Tas in the course. 01:37: He asked the community link allows users with an instructor, TA or desiigner 01:41: Bass troll to collaborate with other members of the canvas Community for answers to Canvas 01:45: questions. This link directs to the finance through space in the canvas 01:50: community. 01:52: The covid-19, Candace resources link allows users to view tips for 01:56: learning online, using canvas. 01:59: The video conferencing guides for remote classroom blank allows users to access 02:03: guides and resources for using web conferencing and remote classrooms and 02:07: online courses. This link may not appear in your canvas help 02:11: menu. 02:13: The report, a problem link helps you report problems and canvas. 02:17: You may find a faster response to your question by searching the canvas guides. 02:21: But if you can't find an answer, you can submit a ticket and get 02:25: support help. 02:27: In the subject field, create a subject for your ticket. 02:31: In the description field, describe the problem you are experiencing in canvas, 02:35: please be as detailed as possible to help troubleshoot the problem in 02:41: the drop-down menu. Three, select the statement that best describes how the problem 02:45: is, affecting you. When you're done, click the submit ticket button 02:49: depending on your institution support schedule, you'll receive a reply 02:53: as soon as possible. 02:56: The submit a feature idea, link allows you to submit feature ideas to Canvas 03:00: this link directly to the feature ideas space in the canvas community. 03:06: This guy covered how to get help with canvas as a student.

Open Help

At the bottom of Global Navigation, click the Help link.

Note: Depending on your institution, the Help link name and icon may vary.

View Default Links

Depending on your user role, there are several default links for help or feedback:

Search the Canvas Guides [1]: Search the Canvas Guides for information about features inside of Canvas
COVID-19 Canvas Resources [2]: Users can view resources for teaching and learning online
Conference Guides for Remote Classrooms [3]: Users can view and search guides and resources for using Conferences in remote classrooms and online learning
Report a Problem [4]: Submit problems with Canvas to our support team
Ask your Instructor a Question [5]: Ask your instructor questions about course material or send them a message
Ask the Community [6]: Exchange ideas and solutions regarding Canvas functionality with Canvas experts and your Canvas peers in the Community
Submit a Feature Idea [7]: Submit ideas about how to make Canvas better
Show Welcome Tour [8]: Learn more about Canvas by viewing the Welcome Tour

If you are an instructor, click the Training Services Portal link to access the Training Services Portal, which contains self-paced training resources on a variety of Canvas topics.

View Custom Links

Your institution may reorder or remove the default links.

Your institution may remove or modify which link displays as the featured link [1] and which link displays the New label [2].

Lastly, your institution can include custom links in the Help menu [3]. Custom links may include pages to phone numbers, support information, and other resources.

Search Canvas Guides

The Search the Canvas Guides link helps you search Canvas documentation for information about features in Canvas.

Report a Problem

The Report a Problem link helps you report problems in Canvas.

You may find a faster response to your question by searching the Canvas Guides. But if you can't find an answer, you can submit a ticket and get support help.

Submit Ticket

In the Subject field [1], create a subject for your ticket.

In the Description field [2], describe the problem you are experiencing in Canvas. Please be as detailed as possible to help troubleshoot the problem.

The following information helps the Canvas support team more quickly resolve your question(s):

A link to the user or name and email of the user.
A link to the location where the error is occurring.
A summary of what is occurring.
A screencast or screenshot of what is occurring.
The steps you have taken for the Canvas support team to replicate what you are experiencing.
What resolutions you have already tried (i.e. cleared cache and cookies).

If you submit tickets frequently, you may prefer to use a screencasting program to create an online link to an image or create a video walkthrough. However, if you're not comfortable using online links, you can submit attachments later if necessary; once you submit the ticket, you'll receive an email from the support team. You can reply to the email with any attachment as needed.

Additional information to help the Canvas support team:

If any files are involved, please provide a copy of the file.
If it is a custom tool issue, please provide the name of the tool.
If there are any previous cases that may pertain to your question, please provide those case numbers.

In the How is this affecting you? drop-down menu [3], select the statement that best describes how the problem is affecting you:

Just a casual question, comment, idea, suggestion
I need some help but it's not urgent
Something's broken but I can work around it for now
I can't get things done until I hear back from you
EXTREMELY CRITICAL EMERGENCY

When you're done, click the Submit Ticket button [4].

Depending on your institution's support schedule, you'll receive a reply as soon as possible.

Ask Your Instructor a Question

The Ask Your Instructor a Question link allows you to contact an instructor or TA in any of your active courses directly from the help page.

Send Message

In the courses drop-down menu [1], select the course that relates to your question. In the Message field [2], enter the message for your instructor(s).

When you're done, click the Send Message button [3]. Replies will be sent to your Conversations Inbox. If your course includes more than one instructor or TA, your message will be sent as a group message to all instructors/TAs in the course.

View Release Notes

If you are an admin, instructor, or observer/parent and if Release Notes are enabled by your institution, you can view release note links from the Help Menu. Release notes describe new and updated features added to the Canvas interface. The Help Menu displays the last ten release notes posted for the observer role.

To view a release note document, click the link for the release [1]. The document contains a user summary of release information relevant to observers. The Help Menu also includes a short description [2] and the date the release notes were published [3].

The Help Menu displays a numbered badge for any release notes that have not been viewed [4]. To hide the numbered badge, click the Show badges for new release notes button [5].