How do I share feedback using Instructure's Net Promoter Score (NPS) survey from the Dashboard?

Eligible users with Instructor or Admin roles can provide feedback for Canvas once a year through the Instructure Net Promoter Score (NPS) survey.

Currently, only Canvas instances linked to a billing address within the United States are eligible for surveys. Additionally, users with multiple roles will receive a survey as long as one of their roles is not Student. Users with only the Student role will not receive a survey.

To learn more about using the in-app NPS survey in Canvas, you can visit the In-App Canvas NPS Survey FAQ resource document.

View Survey Window

View Survey Window

If you are selected to take the survey, in your Dashboard [1], the survey window displays as a widget [2].

To launch the survey, click the Take me to survey button [3].

To skip the current survey, click the Dismiss button [4] or the Close icon [5].

To opt out of the survey, click the Opt-out link [6].

Note: If you opt out of the survey, you will be permanently removed from all future in-app surveys. 

Take Survey

Take Survey

To respond to the survey questions, select the number on the scale that best reflects your opinion [1].

Depending on the score you selected, a follow-up question displays. You can add your answer in the text field [2].

To complete the survey, click the Submit button [3].

View Submission Confirmation Window

View Submission Confirmation Window

A submission confirmation window displays [1]. To dismiss the pop-up window, click the Close icon [2].

Opt Out Permanently or Dismiss Survey

Opt Out Permanently or Dismiss Survey

If you selected to opt out of the survey, another window displays.

To opt out the survey permanently, click the Opt Out Permanently button [1].

To dismiss the survey until the next year, click the Close icon [2].