How do I add an additional email address as a contact method in Canvas?

When you create a contact method in Canvas, you can use that contact method as a way to receive Canvas notifications. By default, notifications are sent to the email address used to create your Canvas account. However, you can add an additional email address if you do not want to use your existing email address or want to use an additional email for notifications.

Learn how to set notification settings.

00:07: How do I add an additional email address as a contact method in canvas? 00:12: In global navigation, click the account link then click the settings 00:16: link. 00:18: An email addresses section, click the add email address link. 00:23: Type in the email address, you want to add in the text field. 00:26: When you are finished, click register email. 00:30: Open your email account. You just added click the link that is in the email 00:34: to finish registering the additional email address. 00:36: You may have to check your junk mail folder. 00:40: If you need to resend the confirmation, click the recent confirmation link. 00:46: To delete the email address. Click the delete icon. 00:50: Click the okay button. 00:53: This guide covered how to add an additional email address as a contact method in canvas.

Open User Settings

Open User Settings

In Global Navigation, click the Account link [1], then click the Settings link [2].

Add Email Address

Add Email Address

In the Email Addresses section, click the Add Email Address link.

Register Email

Register Email

Enter the email address you want to add in the Email Address field [1]. When you are finished, click the Register Email button [2].

Confirm Email Address

Confirm Email Address

Open your email account you just added. Click the link that is in the email to finish registering the additional email address. You may have to check your junk mail folder.

If you need to resend the confirmation, click the Re-Send Confirmation link.

Not receiving a confirmation email in Canvas? Try the following steps to resolve the issue:

  • Check your email folders. Look in your inbox, spam, and junk folders for an email from Canvas asking you to confirm your email address. The subject line often includes Confirm Email: Canvas on the subject.
  • Re-add your email address in Canvas. If you do not see the confirmation email, log in to Canvas, go to Account > Settings, and remove the unconfirmed email address. Then add it again to trigger a new confirmation email.
  • Resend the confirmation manually. If the unconfirmed email still appears under your profile, click it to bring up the option to resend the confirmation email.
  • Try resetting your password. Go to the Canvas login page, click Forgot Password, and enter your email. This can sometimes trigger a confirmation or reset email if your address is linked to an account.
  • Contact Canvas Support or your IT team if none of the above works. The email may be on a bounce or suppression list, which Canvas Support can resolve, or it may be blocked by an email filter or firewall, which your IT team can address.
  • If you're a Canvas admin, check the delivery status. You can verify whether the confirmation email was sent and whether it bounced using the following guides:

Delete Email Address

Delete Email Address

To delete the email address, click the Delete icon.

Confirm Delete

Confirm Delete

Click the OK button.