Locate the media you want to edit, hover your cursor over the media thumbnail and click the View button.

To request automatic captioning for media uploaded before March 25, 2024, click the Captions tab [1]. To request a caption transcript, click the Request button [2].

To select the language spoken in the file, click the Language drop-down menu [1].

To confirm your request, click the Request button [2].

Notes: If the professional captioning option does not display in the Captions request window, professional captioning is not currently available in your district.

If  professional human captioning is available in your district, the Professional option displays. To select professional captioning, click the Professional radio button [1].

To select the language spoken in the media file, click the Language drop-down menu [2].

Captioning service types vary based on the captioning provider. To select a service type from the services available from your district's provider, click the Service type drop-down menu [3].

To confirm your request, click the Request button [4].

View the queued caption requests.

Caption requests that are in progress display the Processing status marker [1].

Caption requests that have been denied or failed display the Failed status marker [2].

You will receive an email notification when the caption transcript is complete.

Note: Canvas Studio allows one automatic and one professional captioning file per language, per media file.

In the Captions tab, the publish status displays [1]. For automatic captions to display in your media, you must review and publish the file.  

To review and publish the file, click the Options icon [2]. Then, click the Review and Publish link [3].

If you are using automatic captions, you can make any desired edits to the caption file in the caption editor.

To publish the captions, click the Publish button [1].

To close the caption editor without publishing, click the Close button [2].  

To manage published captions, click the Options icon [1]. To review or edit captions, click the Edit link [2]. To download the caption file, click the Download link [3]. To replace the caption file with a file from your computer, click the Replace link [4]. To delete the caption file, click the Delete link [5].

Note: Canvas Studio caption files download as SRT files. After downloading, you can convert caption files into word processing files on most computers.

By default, captions are turned off. To turn on captions in the media, click the Toggle Captions On icon.

Notes:

• The Toggle Captions On icon only displays if the media has captions.
• The captions icon is accessible from the Settings menu on screens that are 480px wide or smaller.