How do I recover an interrupted recording in Canvas Studio Capture for Chrome and Edge browsers?
Canvas Studio Capture is an integrated screen capture option currently available for Google Chrome or Microsoft Edge browsers. Canvas Studio Capture for Chrome and Edge browsers has expanded recovery features that allow you to continue recording if connectivity is lost and to save partial recordings interrupted by a browser crash or loss of power during recording.
In the event of a power loss, or if your browser crashes during recording, a draft of your unfinished recording is saved in your browser and Canvas Studio prompts you to delete the unfinished media or save it to your Studio library the next time you open Studio.
If connectivity is lost during recording, Canvas Studio Capture continues to record without interruption using the computer’s memory. If connectivity is not restored when the recording is complete, a draft is saved in your browser and Canvas Studio prompts you to delete or save the media to your library the next time you open Studio.
Note: The prompt to restore video displays only when you are logged in to the same Studio user account on the same device where the recording was made.
View Unfinished Recording Message
If you experience a browser crash or loss of power while recording a video, the unfinished recording notification displays when your browser is restored [1].
To manage the unfinished recording, click the Handle it button [2].
Manage Unfinished Recording
To delete the unfinished recording, click the Delete button [1].
To preview the unfinished recording, click the Preview recording button [2].
View Upload Video Message
If connectivity is lost during recording, Canvas Studio continues to record without interruption using your computer's memory. If connectivity has not been restored when you end the recording, the Upload Video message displays.
When the connection is restored, refresh the page, then preview and save or delete the recording.
Preview and Save
To preview the recording, click the Play button [1]. To navigate forward and back in the recording, hover over the timestamp bar and slide the cursor to the part of the recording you wish to view [2].
To rename the recording file, enter text in the Title field [3].
To delete the video and begin a new recording, click the Start Over button [4].
To save the recording, click the Save Media button [5].
