Canvas Guides

How do I create a case in the Field Admin Console?

After logging in, you can create a case from the Field Admin Console. New cases can be added to your list of open cases or escalated to Canvas Support.

If your institution uses an Instructure-managed SIS, you may be able to create an SIS support ticket or escalate an existing Canvas Support ticket to the SIS support team.

Note: Field Admin Console features may vary based on account and user settings. Based on the permissions for your role, you may not be able to view or use the features described in this lesson.

Create New Case

In the Field Admin Console home page, click the Create Support Ticket button.

Select Instance

Select the instance in which you are creating the case using the Which Instance for this Case? dropdown [1]. Then click the Next button [2].

Escalate SIS Case

If your instance is authorized to escalate SIS cases, a SIS escalation prompt displays.

Learn more about creating a SIS escalation case.

Add Case Details

Enter a subject for the case in the Subject field [1] and a description in the Description field [2].

To add an attachment to the case, drag and drop files or click the Upload Files button [3].

To submit your case, click the Next button [5].

View Case

When submitted successfully, your case number displays [1].

To view full case details, click the Next button [2].