Canvas Guides (English)Canvas GuidesCanvas Admin Guide Admin ToolsHow do I view bounced email notifications for users in an account?

How do I view bounced email notifications for users in an account?

Admins who are allowed to view notifications can access the Bounced Emails tab in Admin Tools. The Bounced Emails tab displays bounced email notifications for all users in an account.

Open Account

Open Account

In Global Navigation, click the Admin link [1], then click the name of the account [2].

Open Admin Tools

Open Admin Tools

In Account Navigation, click the Admin Tools link.

Open Bounced Emails

Open Bounced Emails

Click the Bounced Emails tab.

Search Bounced Emails

Search Bounced Emails

To view all bounced email notifications in your account, click the Search button [1].

Filter Bounced Emails

Filter Bounced Emails

To find specific bounced email notifications, you can apply filters to your search. You can filter by user email address and/or date.

To filter bounced email notifications by email address, type an email address in the Address field. Wildcards are permitted for both the email username and domain name [1].

To view bounced email notifications after a certain date, type or select a date in the Last bounced after field [2].

To view bounced email notifications before a certain date, type or select a date in the Last bounced before field [3].

To view bounced email notifications between specific dates, enter a date in both date fields.

To view bounced email notifications with your selected filters, click the Search button [4].

View Bounced Emails

View Bounced Emails

The bounced email notification results display the intended recipient's name [1],  the email address [2], the most recent bounce date [3], and the reason the email bounced [4].

To download bounced email results as a CSV file, click the Download these results as CSV link [5].

Note: If the bounce reason displays as the Amazon suppression list, notifications will not be sent to this email for two weeks after the email bounced. For assistance with unbouncing a specific email address, contact Canvas Support.