How do I escalate a case to Canvas Support in the Field Admin Console?
If necessary, you may be able to escalate a case to the Canvas support team in the Field Admin Console. Cases related to Instructure-managed SIS issues can be escalated to the SIS support team.
Click the Cases tab . Then click the case number link for the case you want to escalate .
Click the Escalate button.
In the Do you want to escalate this case to the L1 or L2 Queue drop-down menu , select the L1 or L2 queue.
Then click the Next button .