Canvas Guides (English)ImpactImpact Guide Support CategoriesHow do I associate an article to a Support Center category in the Impact Dashboard?

How do I associate an article to a Support Center category in the Impact Dashboard?

With Impact, you can associate existing support articles and assign them to categories to structure your support center.

You can also add a support article to a support center category when creating a new article or editing an existing one.

Open Support

Open support

In Global Navigation, click the Support link [1]. Then click the Arrange Articles tab [2].

Open Support Center

Open Support Center

Click the support center name link.

Open Support Center Category

Open Support Center Category

Click the category name link.

Add Existing Support Center Articles

Add Existing Support Center Articles

Click the Add Existing Articles link.

Add Existing Articles

Add Existing Articles

To search for specific articles to add to the support center, enter the article name in the Search field [1].

Alternatively, locate the article or articles in the Existing Articles list and click the article checkbox [2].

Click the Insert button [3].

Drag and Drop Existing Articles

Drag and Drop Existing Articles

You can also use the drag and drop option to move a category or article in your Support Center. Click and drag the category drag handle to the desired location.