How do I create a support article with the Impact Inline Editor?
You can create a context-sensitive article from within your learning application using the Inline Editor.
Open Inline Editor
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Navigate to the area of the learning application where you intend to place the message.
To open the Inline Editor, click the Impact icon [1] and then click the Add icon [2].
Open Support Article
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In the side panel, click the Support Article button.
Add Support Article
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To create an article from scratch, click the Item button.
Add New Item
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Enter a title [1], add your content [2], and add a description for the article [3].
To choose from existing content, click the Load Existing button [4]. You can choose from ready-made content to add to your article.
To set visibility settings, click the Arrow icon [5].
Set Visibility Settings
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In the Visibility Settings, determine who should see the hint [1] and when it should be presented (optional) [2].
Choose whether you would like to collect user feedback on the message [3].
Review the automatically rendered screenshot of the page and element. Upload a custom screenshot if needed [4].
Click the Save button [5].