How do I create a support article with the Impact Inline Editor?
You can create a context-sensitive article from within your learning application using the Inline Editor.
Open Inline Editor
Navigate to the area of the learning application where you wish to place the monitor.
To open the Inline Editor, click the Inline Editor icon [1] and then click the Support article Create New button [2].
Add Support Article to Page
To add a support article to a page, click the Select Page button.
Add Page Conditions and Properties
On Page conditions and properties, view the selected page domain [1].
The Conditions and properties dropdown menu displays the Page template [2]. To view the template details, click the Template preview icon [3].
Add a page Context title [4]. Then click the Next button [5].
Add Support Article Design Details
Add the following design details:
- Title [1]
- Content [2]
- Collect user feedback [3]
Then click the Next button [4].
Add Support Article Configuration
In Configuration Details, determine who should see the message in the Target user group dropdown menu [1].
Determine the Visible from [2] and Visible to date [3] and then select a Start time [4] and End time [5].
Add any tags [6] or support categories [7] needed.
Then click the Save dropdown menu [8] and select whether to publish or save as draft [9].
Add Support Article to Element
To add a support article to an element, click the element within your LMS.
Add Element Conditions and Properties
On Element conditions and properties, view the selected page [1].
The Conditions and properties dropdown menu displays the the following options:
- Page template [2]
- Course_id [3]
To view the template details, click the Template preview icon [4].
The Context title [5] displays the element context name. To view connected messages connected to the element, click the Connected messages link [6]. To preview a context screenshot, click the Preview context screenshot link [7].
Then click the Next button [8].
Add Support Article Design Details
Add the following design details:
- Title [1]
- Content [2]
- Collect user feedback [3]
Then click the Next button [4].
Add Support Article Configuration
In Configuration Details, determine who should see the message in the Target user group dropdown menu [1].
Determine the Visible from [2] and Visible to date [3] and then select a Start time [4] and End time [5].
Add any tags [6] or support categories [7] needed.
Then click the Save dropdown menu [8] and select whether to publish or save as draft [9].
