Canvas Guides (English)ImpactImpact GuideInsights and ReportsHow do I view insights for a specific message in the Impact Dashboard?

How do I view insights for a specific message in the Impact Dashboard?

Impact provides you with several key insights about how your messages are being viewed, clicked, voted or commented on. This article will show you how to find these insights and get a list of users that interacted with your message from the Impact dashboard.

Open Messages

Open Messages

In Global Navigation, click the Messages link.

Open Message

Open Messages

Click the name of the message you would like to view.

Message Insights

Message Insights

To filter to a specific date range, click the Calendar icon [1].

To sort by a certain role category, click the user category drop-down menu [2].

To sort by a user group, click the Any user group drop-down menu [3].

When you are ready to search, click Apply Filter button [4].

Line graphs can be toggled on and off by clicking the description in the legend [5].

View Chart Options

View Chart Options

To export an Insights chart, click the Export drop-down menu [1]. You can export the data as a CSV or as a PDF.

To view Insight chart data based on adoption over time, click the Trend drop-down menu [2]. You can select from the following options:

  • Cumulative: View the chart as a growth curve of usage from the first unit of time to the last unit of time. Each point in the graph shows the usage level from the start date of the chart until the date associated with that point.
  • Trend: View the separate adoption levels for each unit of time in the chart.

To view insight chart data based on users and views, click the Actual drop-down menu [3]. You can select from the following options:

  • Actual: View the active users chart metric as an absolute number. This chart displays the absolute number of users who triggered the message divided by the number of active users.
  • Fixed: View the adoption level as a percentage of unique active users with the Y-axis of the chart ranging from 0% to 100%.
  • Scaled: View the adoption level as a percentage of unique active users with a narrowed Y-axis to focus in on the displayed adoption levels.

View Feedback

Feedback

You can view how many votes a message has [1], many upvotes a message has [2], and how many downvotes a message has [3].

View Comments

View Comments

For each message, the table displays the following data:

  • Date [1]: when the feedback was given.
  • Content [2]: shows the comment on their feedback.
  • Vote [3]: shows if they upvoted or downvote a message.
  • Author [4]: who is giving the feedback.
  • Export [5]: export comment data as CSV or PDF.